How to Request a Repair Update for Your Jewellery Orders

Step 1:
Please email your request to [e-mail].
Include the subject line: Repair Status Request – [Order Number].

Step 2:
In the email body, provide:

• Your store/partner name
• The repair Order Number (e.g., AG1234)
• Any relevant customer details

Step 3:
You will receive an acknowledgment within 1 business day. Our support team will provide an update as soon as possible, including the repair’s current status and estimated completion date.

Tip: For urgent queries, please call us at 020 8191 3273. Phone support is available 9am–5pm, Mon–Fri.

We’re committed to clear and timely communication as we care for your customer’s precious items.